Return & Refund Policy

Return & Refund Policy

At Cub & Cozy, your satisfaction is important to us. We carefully select every product we offer and strive to ensure it arrives in excellent condition.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Depending on the situation, we may offer a replacement, store credit, or a refund.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be canceled.

Returns

Due to the nature of our fulfillment process and for hygiene reasons, we generally do not accept returns for opened or used baby products.

If your item arrives damaged, defective, or you receive the wrong product, please contact us and we'll work with you to find the best solution.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

If you have any questions regarding returns or refunds, please contact us at:

📧 your Gmail

We aim to respond within 24–48 business hours.

✅ Це безпечніше, ніж обіцяти «30-Day Returns» для всіх товарів.

Privacy Policy

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Privacy Policy

Privacy Policy

At Cub & Cozy, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)

How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send order confirmations and shipping updates

Data Security

We take reasonable measures to protect your personal information from unauthorized access or misuse.

Third-Party Services

We may use trusted third-party providers to process payments, fulfill orders, and deliver packages.

Contact

If you have any privacy-related questions, please contact us at:

📧 cubcozy2026@gmail.com